Field Manager

Full Time position in Arlington Heights IL

We are looking to hire a Field Manager for our Arlington Heights Illinois location. With a very competitive compensation plan to offer and a wonderful work environment, we are certain the next Project Manager will be happy to continue their respective career here at Matrix. The person filling the Field Manager role is vital to the success of the company. Having the responsibility of managing the customers expectations, conveying those expectations to the production team, and ensuring that the execution of those expectations are delivered on is the primary focus of the Field Manager. This, among other things, requires a person who can present themselves in a professional way and juggle between a variety of different tasks. More of the responsibilities are as follows

Responsibilities: Participate in Hiring & Training; Manage the installation team; Visit jobs sites to enforce policy and job satisfaction; Planning/Schedule all installations; Manage incoming products and warehouse; Coordinate all warranty and service calls; Review your job cost to determine recommendations for improvement; Complete analysis on root cause of service calls; Create a positive environment; Review customer feedback

Qualifications: 3-5 years’ of field experience; Flexible Schedule; Experience of communicating with both customers and business partners; Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.; Excellent organizational and planning skills